Import to Freshdesk from SysAid
Say you tried to transfer your support tickets from SysAid to Freshdesk, chances are high you we’ve encountered some difficulties. And you are not alone as many help desk providers want to lock down you into their ecosystem. But don’t worry, as there is an alternative that requires minimal time and effort.
Limited Import Possibilities
Freshdesk does indeed provide you with a way to import your data straight from Zendesk and Gmail. In case you’re migrating from another ticketing tool, then you need to either use their API or get your CSV file organized. Suffice to say, out of the box import apps don’t perform as expected.
Absence of a skilled Team
An alternative way to import data to Freshdesk is to make use of their API. But, you will need a dedicated IT specialist who will be able to fulfill such a task.
And if you don’t have one already, you will need to find them. Nonetheless, there’s no guarantee that the code they will create will get the task done.
Doing It By hand Can Be High stakes
Finally, there’s the case of importing tickets manually which can lead to both good results and failure. Indeed, the process can be either a challenge which may contribute to data corruption or you manage to execute things yourself, which is highly unlikely.
Data Migration Can Be Straightforward
Importing records to Freshdesk shouldn’t be such a hurdle. In fact, it must be as easy as one-two-three. Why spend time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s a way to do this with us!
Move from SysAid to FreshdeskWays Our Service Can Help
With many years of expertise under our belt, we know data migration like no one else.
Be it a help desk or other sorts of ticketing software, we can relocate all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s what you will be getting with the help of our team of Freshdesk import experts!
Cut down or Eliminate Downtime
Why put in hours or even days dealing with the migration process if you can leave it to us? Cut the amount of time it takes shift to Freshdesk; avoid issues for support agents and clients.
Testing Done Properly
Each migration process should have a screening step. Our experts made sure that one can do multiple tests before you begin your migration to allow you to identify all the flaws.
Simplify Your Freshdesk Import
The greatest about our migration tool is that you don’t have to deploy anything at all to begin importing all the tickets to Freshdesk. That's correct, no developers, no documents are required.
Migrate support history properly
We want you to have a piece of mind understanding that everything you're importing gets to the destination successfully. Hence, we rigorously test our migration method before each launch. We want you to have the excellent experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal data and support history. Therefore, we do everything that depends on us to safeguard it. Any details you provide us throughout the time of the import process is secret.
Get an import expert
Our team will be glad to answer any questions you may have. And also help you through the import and confirm that everything functions the properly.
Consistent data accuracy
Our tech team ensured that your data stays unaltered in the course of the migration process. All of the relations remain unaffected so you get data that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk export works
Getting ready for the Import
No import is possible without preparation.Hence, make sure you go and set up custom fields and agent profiles in Freshdesk. In addition, make sure you disable triggers and automation rules.
Connect SysAid
When you’ve taken care of all the profiles, you need to give the requested credentials to your SysAid. Without them, we won't have the ability to get records, and therefore the migration process won't launch.
Connect Freshdesk
When the SysAid is connected, you need to provide the credentials for your Freshdesk. This way out import wizard will understand where to migrate the tickets and the rest of the support data.
Say what to migrate
Let us know what sorts of information you would like to transfer. To make sure that all your information is migrated correctly, you will also need to map ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Test the tool beforehand
Before we start importing all support records to Freshdesk, you get a totally free tryout. During the demo, you will be able to see a small portion of your data in Freshdesk.
Import all records to Freshdesk
After you checked the import wizard and ready to migrate all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.