Import to Freshdesk® from Tawk.to
Say you tried to transfer your support history from Tawk.to to Freshdesk®, the chances are you we’ve gone through some difficulties. And you are not alone because many help desk vendors want to trap down you into their ecosystem. But don’t worry, as there is a solution which requires virtually no time and energy.
Slim Import Possibilities
Freshdesk® does indeed provide you with a solution to import your data directly from Zendesk and Gmail. In case you’re migrating from some other help desk, then you should either utilize their API or get your CSV file prepared. Suffice to say, native import apps don’t function as you imagine.
Absence of a skilled Personnel
One more way to import info to Freshdesk® is by using their API. Though, you may need a dedicated IT specialist who could achieve such a task.
In case you don’t have one already, you will need to find them. But, there’s hardly any guarantee that the code they will provide will be able to get the task done.
Doing It By hand Is Generally High stakes
Lastly, there’s the case of importing tickets manually which may turn into both success and failure. Indeed, the process can be either a nightmare which can result in data corruption or you find a way to do things by yourself, which is very unlikely.
Data Migration Needs To Be Straightforward
Importing data to Freshdesk® shouldn’t be such a hindrance. In fact, it must be as easy as one-two-three. Why spend your time on relocating tickets from one place to another when you can work on winning your customers? Here’s a way you can achieve this with us!
Move from Tawk.to to Freshdesk®Ways Our Service Can Help
With many years of expertise at our disposal, we know data migration like no other.
Be it a help desk or some other type of ticketing program, we can migrate all your tickets, contacts, and more in just a few mouse clicks.
Here’s what you will undoubtedly be getting with the help of our team of specialists!
Minimise or Prevent Downtime
Why spare hours or in many cases days dealing with the migration process when you can leave it to us? Reduce the time and work it takes migrate to Freshdesk®; reduce pain for your support agents and clients.
Testing Done Right
Each migration process should have a screening step. Our team made sure that you are able to carry out multiple checks prior to your migration so it is possible to find all the flaws.
Take the Pain out of your Freshdesk® import
The greatest benefit of our migration tool is that you don’t have to setup a thing to begin migrating all of your information to Freshdesk®. That's correct, no coding, no files are needed.
Migrate data to Freshdesk® properly
We want you to have a piece of mind understanding that everything you're importing arrives at the destination unchanged. Hence, we rigorously test drive our migration method before each release. We want you to have the best experience possible and always work on our solution.
Why You Should Use Our Service
Secure experience
We apprehend the value of your personal data and support history. Hence, we do everything that depends on us to secure it. Any details you give us during the import process is undisclosed.
Get an import expert
Our account manager will be glad to answer any questions you might have. And also give you guidance through the import and confirm that everything works the proper way.
Preserved data accuracy
Our developers ensured that your help desk data stays unaltered all the way through the migration process. All of the connections keep intact so you get records that are easy to browse and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
The way auto Freshdesk® tickets export works
Preparing for the Import
No import is possible without ground work.Hence, it is important to go and create custom fields and agent profiles in Freshdesk®. In addition, ensure that you disable triggers and automation rules.
Connect Tawk.to
When you’ve created all the user profiles, you have to grant the required credentials to your Tawk.to. Without them, we won't be able to retrieve records, which means that the migration process won't start.
Connect Freshdesk®
The instant the Tawk.to is hooked up, you have to provide the credentials for your Freshdesk®. That is how out import wizard will understand where to move the tickets and the rest of the support data.
Tell what to transfer
Let us know what sorts of information you need to migrate. To ensure all your data is transmitted correctly, you will also need to map ticket fields. Let us know how you want fields to be matched up and we will do all the job for you.
Try and test the service before you start
Before we proceed to importing all support records to Freshdesk®, you get a totally free test. During the demo, you will be able to check a small portion of your data in Freshdesk®.
Import all support history to Freshdesk®
After you tested the import wizard and ready to transfer all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy clients
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Great - the migration from Help Scout to Freshdesk worked very smoothly! -
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend! -
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you may ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk® together with our expert
If moving things on your own just isn’t your cup of tea, you can always ask our experts to help you out.