Import to Freshdesk from TeamSupport
If you tried to transfer your support history from TeamSupport to Freshdesk, the chances are you we’ve gone through some difficulties. And you are not alone as many help desk solutions try to trap down you into their ecosystem. But don’t worry, as there is an alternative that requires little to no time and energy.
Few Import Possibilities
Freshdesk does provide you with ways to import your records straight from Zendesk and Gmail. If you’re migrating from another source, then you have to either utilize their API or get your CSV file organized. Suffice to say, out of the box import apps don’t do the job as expected.
Lack of a skilled Staff
Another way to import data to Freshdesk is by using their API. However, you should have a dedicated IT specialist who will be able to complete this type of a task.
In case you don’t have one already, you will need to find them. Nonetheless, there’s no guarantee that the code they will come up with will get the work done.
Doing It Manually Can Be High stakes
Last of all, there’s the case of importing tickets manually which could result in both good results and failure. Indeed, the process can be either a nightmare which will cause data corruption or you find a way to do things yourself, which is highly unlikely.
Data Migration Should Be Straightforward
Importing information to Freshdesk shouldn’t be such a hurdle. In fact, it must be as easy as one-two-three. Why waste your time on moving tickets from one place to another when you can work on winning your customers? Here’s how you can accomplish this with us!
Move from TeamSupport to FreshdeskWhat Our Team Can Do for You
With years of practical experience at hand, we know data migration like no one else.
Be it a help desk or some other form of ticketing software, we can move all your tickets, contacts, and more in just a couple of clicks.
Here’s what you are going to be getting by working with our team of Freshdesk import experts!
Reduce or Eliminate Downtime
Why spend hours or perhaps days managing the migration process if you can leave it to us? Reduce the time needed to switch to Freshdesk; eliminate issues for employees and consumers.
Testing Done Correctly
Every migration process should have a screening phase. Our team made sure that you can perform various checks prior to your migration to allow you to detect any kind of weak spots.
Make your Tickets Import Easy
The beauty of our migration tool is that you don’t have to install a thing to start moving all your data to Freshdesk. That’s right, no coding, no documents are required.
Migrate tickets adequately
We want you to have a piece of mind understanding that everything you're importing arrives at its destination successfully. Hence, we meticulously test drive our migration method before each launch. We want you to have the greatest experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We apprehend the value of your personal and ticket data. Hence, we do everything that depends on us to safeguard it. Any information you give us during the import process is secret.
Assisted import
Our team will be glad to answer any questions you may have. As well as guide you through the process and make sure that everything works the properly.
Sustained data accuracy
Our development team ensured that your support history remains unaltered all the way through the migration process. All connections stay unchanged so you get records that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk migration works
Arranging the Import
No import is good without preparation.Hence, it is important to head over and set up custom fields and agent profiles in Freshdesk. Also, make sure to disable triggers and automation rules.
Link TeamSupport
Once you’ve taken care of all the users, you will need to grant the needed credentials to your TeamSupport. Without them, we won't be able to fetch data, which means that the migration process won't start.
Link Freshdesk
Once the TeamSupport is connected, you have to provide the credentials for your Freshdesk. That is how out import wizard will know where to move the tickets and the rest of the support data.
Tell us what to import
Let us know what types of information you need to move. To ensure all your data is moved accurately, you will also need to match ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Try the tool upfront
Before we move on to importing all support records to Freshdesk, you get a free test. During the demonstration, you will be able to check a small portion of your data in Freshdesk.
Import all data to Freshdesk
After you tried the tool and ready to move all your tickets, we encourage that you pick a time when your support department is the least busy and launch the import.
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you are able to request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our professionals to help you out.