Import to Freshdesk from TeamworkDesk
Say you tried to transfer your tickets and related data from TeamworkDesk to Freshdesk, chances are high you we’ve gone through some challenges. And you are not alone as most help desk solutions try to trap down you into their ecosystem. But don’t worry, as there is an alternative that requires little to no time and effort.
Limited Import Possibilities
Freshdesk does indeed provide you with a way to import your records straight from Zendesk and Gmail. If you’re migrating from a different source, then you have to either utilize their API or get your CSV file organized. Suffice to say, out of the box import apps don’t perform as you imagine.
Absence of a skilled Team
An alternative way to import data to Freshdesk is with their API. However, you should have a dedicated IT professional who can carry out this particular a task.
In case you don’t have one already, you will need to find them. Nonetheless, there’s no guarantee that the code they will create will be able to get the task done.
Doing It By hand Can Be Risky
Finally, there’s the case of importing tickets manually which can result in both good results and failure. Indeed, the experience can be either a nightmare which will cause data corruption or you find a way to handle things yourself, which is highly unlikely.
Data Migration Can Be Straightforward
Importing records to Freshdesk shouldn’t be such a hurdle. In fact, it should be as easy as one-two-three. Why waste your time on moving tickets from one place to another when you can work on winning your customers? Here’s how you can accomplish this with us!
Move from TeamworkDesk to FreshdeskWays Our Service Can Help
With many years of expertise under our belt, we know data migration like no one else.
Be it a help desk or other sorts of ticketing software, we will move all your tickets, contacts, and more in just a couple of clicks.
Here’s what you will be getting with the help of our team of Freshdesk import experts!
Cut down or Eliminate Downtime
Why put in hours or even days managing the migration process if you can let us take care of it? Cut down on the time and effort needed to transition to Freshdesk; eradicate issues for support agents and customers.
Testing Done Properly
Each migration process should have a testing phase. Our team ensured that you are able to run a number of checks before starting your migration in order to identify all the weak points.
Simplify Your Freshdesk Import
The best benefit of our migration tool is that you don’t need to install a thing to start migrating all your data to Freshdesk. Exactly, no scripts, no documents are required.
Migrate support history properly
We want you to have a piece of mind knowing that everything you're importing arrives at Freshdesk safely. For that reason, we diligently test drive our migration method before each launch. We want you to have the greatest experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We realize the value of your personal and ticket information. Hence, we take all the necessary measures to protect it. The data you give us in the course of the import process is secret.
Get an import expert
Our team will be happy to answer any questions you may have. As well as give you guidance through the process and ensure that everything operates the properly.
Consistent data accuracy
Our tech team ensured that your data remains unaltered all the way through the migration process. All connections stay unchanged so you get records that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk export works
Getting ready for the Import
No import is possible without preparation.Hence, we suggest you head over and set up custom fields and agent profiles in Freshdesk. Also, ensure that you switch off triggers and automation rules.
Connect TeamworkDesk
When you’ve taken care of all the profiles, you will need to grant the required credentials to your TeamworkDesk. Without them, we won't be able to fetch data, which means that the migration process won't begin.
Connect Freshdesk
When the TeamworkDesk is connected, you will have to provide the credentials for your Freshdesk. That is how out import wizard will know where to import the tickets and the rest of the support data.
Say what to migrate
Let us know what sorts of information you want to move. To ensure all the your data is relocated adequately, you will also need to match up ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Test drive the tool beforehand
Before we start importing all support data to Freshdesk, you get a free test. During the demonstration, you will be able to review a small portion of your data in Freshdesk.
Import all records to Freshdesk
After you checked the tool and ready to transfer all your tickets, we recommend that you pick a time when your support department is the least busy and initiate the import.
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.