Import to Freshdesk® from Thena
Say you tried to relocate your data from Thena to Freshdesk®, quite likely you we’ve experienced some obstacles. And you are not alone because many help desk solutions try to trap down you into their ecosystem. But don’t worry, because there is a solution that calls for minimal time and effort.
Few Import Choices
Freshdesk® does indeed provide a solution to import your data straight from Zendesk and Gmail. In case you’re migrating from some other source, then you should either utilize their API or get your CSV document ready. Suffice to say, out of the box import tools don’t work as expected.
Absence of a competent Personnel
One more way to import info to Freshdesk® is to use their API. But, you should have a dedicated IT expert who could carry out this type of a task.
In case you don’t have one already, you will have to find them. However, there’s very little guarantee that the script they will write will get the job done.
Doing It By hand Is Generally Risky
Last of all, there’s the case of importing tickets by hand which may lead to both good results and failure. Indeed, the experience can be either a nightmare which will result in data corruption or you find a way to execute things on your own, which is extremely unlikely.
Data Migration Needs To Be Effortless
Importing information to Freshdesk® shouldn’t be such an obstacle. In fact, it should be as effortless as one-two-three. Why waste your time on relocating tickets from one place to another when you can work on winning your customers? Here’s how you can achieve this with us!
Move from Thena to Freshdesk®Ways Our Service Can Help
With many years of experience at our disposal, we are familiar with data migration like no one else.
Be it a help desk or some other type of ticketing software system, we will relocate all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s the things you will undoubtedly be getting choosing our team of Freshdesk® import experts!
Minimise or Prevent Downtime
Why spare work hours or in many cases days supervising the migration process if you can let us take care of it? Cut down on the time and effort needed to shift to Freshdesk®; minimize discomfort for staff and consumers.
Testing Done Correctly
Each migration process should involve a testing step. Our specialists ensured that you can run a number of checks prior to starting your migration to enable you to identify any weak spots.
Make your Tickets Import Easy
The greatest about our import wizard is that you don’t need to deploy anything to begin moving all your information to Freshdesk®. That's correct, no developers, no files involved.
Migrate data to Freshdesk® correctly
Have a piece of mind knowing that the tickets history reaches Freshdesk® unchanged. Therefore, we meticulously test drive our migration method before every release. We want you to have the excellent experience possible and continue to work on our solution.
Why Work with Us
Safe experience
We understand the value of your personal data and support history. So, we take all the necessary measures to secure it. Any of the data you give us throughout the time of the import process is confidential.
Get an import expert
Our account manager will be happy to give answers to any questions you may have. And also guide you throughout the process and confirm that everything functions the proper way.
Preserved accuracy of records
Our development team made sure that your help desk data stays unaltered during the migration process. All of the connections stay intact so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk® tickets export happens
Arranging the Import
No import is possible without ground work.Hence, you should go and set up custom fields and agent profiles in Freshdesk®. In addition, make sure to deactivate triggers and automation rules.
Connect Thena
When you’ve created all the user profiles, you need to provide the mandatory credentials to your Thena. Without them, we won't be able to fetch data, which implies that the migration process won't launch.
Connect Freshdesk®
The instant the Thena is hooked up, you will need to grant the credentials for your Freshdesk®. That way out import wizard will understand where to import the tickets and the rest of the support data.
Tell us what records to transfer
Let us know what sorts of data you wish to transfer. To ensure that all the your data is relocated accurately, you will also need to map ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Test the service before you start
Before we proceed to importing all the data to Freshdesk®, you get a free of charge trial. During the demo, you will be able to review a small amount of your data in Freshdesk®.
Import all support history to Freshdesk®
Right after you checked the import wizard and ready to move all your data, we encourage that you pick a time when your support customer support is the least busy and begin the import.
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you may ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk® together with our expert
If relocating things on your own just isn’t your cup of tea, you may always ask our experts to help you out.