Import to Freshdesk from Tidio
Say you tried to relocate your tickets and related data from Tidio to Freshdesk, the chances are you we’ve gone through some obstacles. And you are not alone as most help desk providers try to lock down you into their ecosystem. But don’t worry, as there is a solution that requires minimal time and effort.
Limited Import Choices
Freshdesk does indeed provide ways to import your data directly from Zendesk and Gmail. In cases where you’re migrating from a different ticketing tool, then you need to either use their API or get your CSV file organized. Suffice to say, out of the box import apps don’t perform as expected.
Absence of a competent Staff
One more way to import data to Freshdesk is with their API. Though, you need a dedicated IT expert who can carry out this particular a task.
And if you don’t have one already, you will need to find them. Nonetheless, there’s no guarantee that the code they will create will get the job done.
Doing It By hand Can Be Risky
Finally, there’s the case of importing tickets by hand which could turn into both success and failure. Indeed, the experience can be either a nightmare which may contribute to data corruption or you manage to execute things yourself, which is highly unlikely.
Data Migration Needs To Be Effortless
Importing records to Freshdesk shouldn’t be such a complication. In fact, it should be as effortless as one-two-three. Why waste time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way to do this with us!
Move from Tidio to FreshdeskWays Our Service Can Help
With many years of practical experience at hand, we are familiar with data migration like no other.
Be it a help desk or some other type of ticketing tool, we will migrate all your tickets, contacts, and more in just a few steps.
Here’s the things you are going to be getting choosing our team of specialists!
Minimise or Eliminate Downtime
Why spare work hours or perhaps days supervising the migration process when you can let us take care of it? Cut the time and effort needed to transition to Freshdesk; eradicate issues for support agents and consumers.
Testing Done Properly
Each migration process should involve a testing step. Our team ensured that you can run various tests prior to starting your migration so that you can pinpoint all the weak spots.
Simplify Your Freshdesk Import
The best benefit of our import wizard is that you don’t need to setup a thing to begin with moving all the tickets to Freshdesk. Exactly, no developers, no files are required.
Migrate data to Freshdesk adequately
Have a piece of mind knowing that the tickets history arrives at Freshdesk safely. Therefore, we diligently test our migration method before each release. We want you to have the excellent experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We realize the value of your personal data and support history. Hence, we take all the necessary measures to protect it. Any of the information you provide us throughout the time of the import process is secret.
Get an import expert
Our team will be happy to give answers to any questions you might have. And in addition guide you throughout the process and ensure that everything functions the proper way.
Preserved accuracy of records
Our tech team made sure that your support history stays unaltered all the way through the migration process. All the connections remain unaffected so you get data that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk migration happens
Getting ready for the Import
No import is possible without preparation.Hence, we suggest you go and create custom fields and agent profiles in Freshdesk. On top of that, make sure to deactivate triggers and automation rules.
Connect Tidio
When you’ve taken care of all the users, you have to grant the requested credentials to your Tidio. Without them, we won't be able to get data, and therefore the migration process won't launch.
Connect Freshdesk
The instant the Tidio is connected, you will have to grant the credentials for your Freshdesk. That is how out import wizard can understand where to migrate the tickets and the rest of the support data.
Say what records to import
Let us know what sorts of data you want to migrate. To ensure all the your data is relocated adequately, you will also need to match up ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Test drive the tool upfront
Before we proceed to importing all the data to Freshdesk, you get a free of charge test. During the presentation, you will be able to see a small amount of your data in Freshdesk.
Import all support history to Freshdesk
Right after you tested out the import tool and ready to move all your data, we recommend that you pick a time when your support customer support is the least busy and initiate the import.
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you are able to ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.