Import to Freshdesk from TOPdesk

Say you tried to transfer your support history from TOPdesk to Freshdesk, chances are you we’ve gone through some difficulties. And you are not alone as many help desk solutions try to lock down you into their ecosystem. But don’t worry, because there is an alternative that calls for no time and effort.

Few Import Possibilities

Freshdesk does indeed provide you with a solution to import your records straight from Zendesk and Gmail. In case you’re migrating from another source, then you should either use their API or get your CSV document prepared. Suffice to say, out of the box import apps don’t perform as you imagine.

Absence of a skilled Personnel

An alternative way to import info to Freshdesk is by using their API. Yet, you should have a dedicated IT specialist who will be able to fulfill this particular a task.

And if you don’t have one already, you will have to find them. But, there’s very little guarantee that the code they will create will be able to get the work done.

Doing It By hand Is Generally High stakes

Last of all, there’s the case of importing tickets manually which may contribute to both good results and failure. Indeed, the process can be either a challenge which will result in data corruption or you manage to do things by yourself, which is extremely unlikely.

Data Migration Can Be Straightforward

Importing information to Freshdesk shouldn’t be such a hindrance. In fact, it must be as easy as one-two-three. Why waste your time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s how you can achieve this with us!

Move from TOPdesk to Freshdesk

Ways Our Service Can Help

With many years of experience at our disposal, we know data migration like no one else.

Be it a help desk or other sorts of ticketing program, we can transfer all your tickets, contacts, and more in just a couple of mouse clicks.

Here’s what you will undoubtedly be getting with the help of our team of Freshdesk import experts!

Cut down or Prevent Downtime

Why put in hours or in many cases days managing the migration process if you can leave it to us? Cut down on the amount of time needed to move to Freshdesk; eliminate pain for employees and clients.

Testing Done Correctly

Each migration process should have a screening phase. Our team made sure that anyone can do various tests before starting your migration so that you could isolate any kind of flaws.

Make your Tickets Import Easy

The best benefit of our migration tool is that you don’t have to set up a thing to begin relocating all your information to Freshdesk. Exactly, no coding, no documents involved.

Migrate support history correctly

We want you to have a piece of mind understanding that everything you're importing arrives at the destination successfully. Therefore, we diligently test our migration method before every launch. We want you to have the excellent experience possible and keep up the work on our solution.

Why Work with Us

Safe experience

We apprehend the value of your personal and ticket information. Hence, we do everything that depends on us to safeguard it. Any of the information you provide us during the import process is undisclosed.

Get an import expert

Our account manager will be glad to answer any questions you may have. And also lead you throughout the process and ensure that everything works the properly.

Consistent data accuracy

Our development team ensured that your help desk data remains unaltered all the way through the migration process. All of the relations stay intact so you get data that are easy to search and use.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The way auto Freshdesk tickets export works

Step

Arranging the Import

No import is possible without ground work.Hence, it is important to head over and set up custom fields and agent profiles in Freshdesk. In addition, be sure to deactivate triggers and automation rules.

Step

Connect TOPdesk

When you’ve created all the user profiles, you will have to grant the mandatory credentials to your TOPdesk. Without them, we won't have the ability to fetch data, meaning that the migration process won't start.

Step

Connect Freshdesk

When the TOPdesk is hooked up, you have to provide the credentials for your Freshdesk. That is how out import wizard will understand where to import the tickets and the rest of the support data.

Step

Tell us what to transfer

Let us know what sorts of information you need to relocate. To ensure all your information is migrated adequately, you will also need to match up ticket fields. Let us know the way you want fields to be matched up and we will do all the job for you.

Step

Test drive the service before you start

Before we start importing all support records to Freshdesk, you get a free test. During the demo, you will be able to review a small amount of your data in Freshdesk.

Step

Import all records to Freshdesk

After you evaluated the import wizard and ready to relocate all your data, we encourage that you pick a time when your support department is the least busy and launch the import.