Import to Freshdesk from Trengo
If you tried to transfer your support history from Trengo to Freshdesk, chances are high you we’ve encountered some difficulties. And you are not alone as most help desk vendors want to trap down you into their ecosystem. But don’t worry, because there is a solution that requires virtually no time and effort.
Few Import Possibilities
Freshdesk does provide you with a solution to import your records directly from Zendesk and Gmail. In cases where you’re migrating from a different help desk, then you should either utilize their API or get your CSV document ready. Suffice to say, native import tools don’t work as you imagine.
Lack of a skilled Personnel
Another way to import info to Freshdesk is by using their API. However, you may need a dedicated IT specialist who can complete this kind of a task.
In case you don’t have one already, you will have to find them. However, there’s no guarantee that the script they will write will be able to get the work done.
Doing It Manually Is Generally High stakes
Last of all, there’s the case of importing tickets manually which may result in both success and failure. Indeed, the process can be either a nightmare which can result in data corruption or you find a way to execute things on your own, which is highly unlikely.
Data Migration Should Be Straightforward
Importing information to Freshdesk shouldn’t be such a hindrance. In fact, it must be as easy as one-two-three. Why spend your time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way you can achieve this with us!
Move from Trengo to FreshdeskWhat Our Team Can Do for You
With years of practical knowledge at our disposal, we know data migration like no other.
Be it a help desk or some other form of ticketing program, we can move all your tickets, contacts, and more in just a few steps.
Here’s what you will undoubtedly be getting by working with our team of specialists!
Reduce or Prevent Downtime
Why spend hours or in many cases days managing the migration process when you can leave it to us? Minimize the time it takes transition to Freshdesk; eliminate discomfort for your staff and consumers.
Testing Done Correctly
Every migration process should have a screening phase. Our experts made sure that you are able to perform several checks before you begin your migration to enable you to identify any weak spots.
Make your Tickets Import Easy
The greatest benefit of our migration tool is that you don’t have to install anything at all to begin with migrating all of your information to Freshdesk. That’s right, no developers, no files are required.
Migrate tickets accurately
We want you to have a piece of mind understanding that everything you're importing gets to its destination safely. For that reason, we carefully test drive our migration method before every release. We want you to have the best experience possible and continue to work on our solution.
Why Work with Us
Safe experience
We apprehend the value of your personal and ticket data. Therefore, we do everything that depends on us to protect it. The info you give us throughout the time of the import process is confidential.
Assisted import
Our account manager will be glad to answer any questions you might have. And in addition give you guidance through the import and make sure that everything functions the right way.
Sustained data accuracy
Our development team ensured that your help desk data remains unaltered in the course of the migration process. All the connections keep intact so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How auto Freshdesk tickets export works
Arranging the Import
No import is good without ground work.Hence, it is important to head over and create custom fields and agent profiles in Freshdesk. On top of that, ensure that you switch off triggers and automation rules.
Link Trengo
Once you’ve created all the user profiles, you will need to give the necessary credentials to your Trengo. Without them, we won't be able to retrieve records, which implies that the migration process won't launch.
Link Freshdesk
Once the Trengo is hooked up, you have to provide the credentials for your Freshdesk. This way out import wizard can understand where to relocate the tickets and the rest of the support data.
Tell us what to transfer
Let us know what types of information you need to move. To make sure that all your data is moved properly, you will also need to match ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try and test the service before you start
Before we move on to importing all support records to Freshdesk, you get a free tryout. During the presentation, you will be able to check out a small portion of your data in Freshdesk.
Import all data to Freshdesk
After you tested out the import tool and ready to transfer all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our satisfied clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you may request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our experts to help you out.