Import to Freshdesk® from Unthread
If you tried to migrate your support history from Unthread to Freshdesk®, chances are you we’ve experienced some difficulties. And you are not alone as many help desk providers try to lock down you into their ecosystem. But don’t worry, as there is a solution that calls for little to no time and energy.
Few Import Opportunities
Freshdesk® does give you ways to import your data directly from Zendesk and Gmail. In cases where you’re migrating from another ticketing tool, then you need to either use their API or get your CSV file organized. Suffice to say, out of the box import tools don’t do the job as expected.
Lack of a proficient Staff
Another way to import records to Freshdesk® is by using their API. But, you may need a dedicated IT specialist who will be able to carry out this particular a task.
And if you don’t have one already, you will need to find them. Nonetheless, there’s very little guarantee that the script they will come up with will get the job done.
Doing It Manually Is Often High stakes
Last of all, there’s the case of importing tickets by hand which could lead to both success and failure. Indeed, the process can be either a challenge which may contribute to data corruption or you manage to handle things yourself, which is extremely unlikely.
Data Migration Should Be Hassle-free
Importing information to Freshdesk® shouldn’t be such a challenge. In fact, it must be as effortless as one-two-three. Why spend your time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way to do this with us!
Move from Unthread to Freshdesk®What Our Team Can Do for You
With years of expertise at hand, we are familiar with data migration like no other.
Be it a help desk or some other form of ticketing application, we can relocate all your tickets, contacts, and more in just a few steps.
Here’s the things you are going to be getting choosing our team of specialists!
Reduce or Eradicate Downtime
Why spend work hours or perhaps days supervising the migration process when you can leave it to us? Cut the time and effort needed to switch to Freshdesk®; eliminate issues for staff and consumers.
Testing Done Correctly
Every migration process should provide a screening step. Our specialists made sure that anyone can run various tests before you begin your migration so that you can find any weak spots.
Make your Tickets Import Easy
The greatest benefit of our import service is that you don’t have to deploy anything to begin with relocating all the tickets to Freshdesk®. That’s right, no scripts, no files involved.
Migrate tickets properly
Have a piece of mind understanding that the tickets history reaches its destination successfully. Hence, we diligently test our migration method before each release. We want you to have the greatest experience possible and continue to work on our solution.
Why Work with Us
Safe experience
We apprehend the value of your personal data and support history. So, we do whatever depends on us to safeguard it. Any information you provide us in the course of the import process is secret.
Assisted import
Our agents will be glad to give answers to any questions you might have. And in addition lead you through the process and make sure that everything operates the right way.
Sustained accuracy of records
Our development team made sure that your support history stays unaltered during the migration process. All the relations remain unaffected so you get data that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
-
Tickets
with replies, notes and attachments
-
Contact
-
Companies
-
Agents
-
Agents Groups
Knowledge Base Objects
-
Articles
with images and attachments
-
Categories
-
Folders
How automated Freshdesk® migration happens
Arranging the Import
No import is good without prep work.Hence, it is important to go and create custom fields and agent profiles in Freshdesk®. On top of that, be sure to disable triggers and automation rules.
Link Unthread
Once you’ve set up all the users, you need to provide the required credentials to your Unthread. Without them, we won't have the ability to get data, meaning that the migration process won't begin.
Link Freshdesk®
Once the Unthread is linked, you have to grant the credentials for your Freshdesk®. That way out import wizard can understand where to migrate the tickets and the rest of the support data.
Tell us what records to import
Let us know what types of historical records you need to transfer. To ensure that all your information is relocated adequately, you will also need to match ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Try and test the import wizard upfront
Before we move on to importing all ticket records to Freshdesk®, you get a free of charge trial. During the presentation, you will be able to see a small portion of your data in Freshdesk®.
Import all data to Freshdesk®
Right after you checked the import tool and ready to relocate all your tickets, we encourage that you pick a time when your support customer support is the least busy and launch the import.
Hear from our satisfied buyers
-
Great - the migration from Help Scout to Freshdesk worked very smoothly! -
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend! -
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you are able to ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk® with our expert
If relocating things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.