Import to Freshdesk from Vivantio
Say you tried to transfer your support tickets from Vivantio to Freshdesk, it is likely that you we’ve encountered some difficulties. And you are not alone as most help desk solutions try to trap down you into their ecosystem. But don’t worry, as there is a solution that calls for minimal time and energy.
Limited Import Possibilities
Freshdesk does indeed provide you with ways to import your data straight from Zendesk and Gmail. In cases where you’re migrating from a different source, then you have to either utilize their API or get your CSV file ready. Suffice to say, out of the box import apps don’t do the job as you imagine.
Absence of a skilled Staff
An alternative way to import data to Freshdesk is to make use of their API. But, you will need a dedicated IT specialist who can fulfill this particular a task.
In case you don’t have one already, you will need to find them. However, there’s very little guarantee that the code they will come up with will be able to get the job done.
Doing It By hand Can Be High stakes
Finally, there’s the case of importing tickets manually which could lead to both good results and failure. Indeed, the process can be either a challenge which will cause data corruption or you find a way to handle things on your own, which is extremely unlikely.
Data Migration Can Be Straightforward
Importing records to Freshdesk shouldn’t be such a hurdle. In fact, it must be as easy as one-two-three. Why spend time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s how you can accomplish this with us!
Move from Vivantio to FreshdeskWays Our Service Can Help
With many years of practical experience at hand, we know data migration like no one else.
Be it a help desk or other sorts of ticketing software, we can relocate all your tickets, contacts, and more in just a couple of steps.
Here’s what you are going to be getting with the help of our team of Freshdesk import experts!
Cut down or Eliminate Downtime
Why put in hours or perhaps days dealing with the migration process if you can leave it to us? Cut the amount of time needed to shift to Freshdesk; eradicate discomfort for employees and customers.
Testing Done Properly
Each migration process should have a screening step. Our experts made sure that anyone can do a number of checks before you start your migration so that you can isolate any kind of weak points.
Simplify Your Freshdesk Import
The greatest about our migration tool is that you don’t have to deploy anything at all to begin with relocating all your data to Freshdesk. Exactly, no scripts, no files involved.
Migrate support history adequately
We want you to have a piece of mind understanding that everything you're importing gets to the destination safely. Hence, we diligently test drive our migration method before each release. We want you to have the excellent experience possible and keep up the work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal data and support history. Therefore, we do everything that depends on us to protect it. Any data you give us in the course of the import process is confidential.
Get an import expert
Our team will be glad to answer any questions you may have. And in addition lead you through the process and ensure that everything operates the correct way.
Consistent data accuracy
Our tech team ensured that your support history stays unaltered in the course of the migration process. All the relations stay unchanged so you get records that are easy to browse and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk migration works
Getting ready for the Import
No import is possible without preparation.Hence, make sure you go and set up custom fields and agent profiles in Freshdesk. On top of that, be sure to disable triggers and automation rules.
Connect Vivantio
When you’ve taken care of all the users, you need to give the necessary credentials to your Vivantio. Without them, we won't have the ability to fetch data, which implies that the migration process won't begin.
Connect Freshdesk
When the Vivantio is connected, you need to provide the credentials for your Freshdesk. This way out import wizard can understand where to migrate the tickets and the rest of the support data.
Say what to import
Let us know what sorts of information you would like to transfer. To make sure that all your information is migrated adequately, you will also need to match up ticket fields. Let us know how you want fields to be matched and we will do all the job for you.
Test the tool upfront
Before we start importing all support records to Freshdesk, you get a totally free tryout. During the presentation, you will be able to see a small portion of your data in Freshdesk.
Import all records to Freshdesk
After you tried the import tool and ready to relocate all your tickets, we recommend that you pick a time when your support department is the least busy and start the import.
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you are able to ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our professionals to help you out.