Import to Freshdesk from Zammad
Say you tried to transfer your support tickets from Zammad to Freshdesk, there is a good chance you we’ve gone through some difficulties. And you are not alone because many help desk providers want to trap down you into their ecosystem. But don’t worry, as there is an alternative which requires virtually no time and energy.
Limited Import Possibilities
Freshdesk does indeed provide you with a way to import your records straight from Zendesk and Gmail. In case you’re migrating from some other ticketing tool, then you need to either utilize their API or get your CSV file prepared. Suffice to say, out of the box import tools don’t do the job as expected.
Absence of a skilled Team
One more way to import records to Freshdesk is to make use of their API. Yet, you should have a dedicated IT specialist who could achieve such a task.
In case you don’t have one already, you will need to find them. But, there’s hardly any guarantee that the script they will come up with will get the task done.
Doing It By hand Is Often High stakes
Finally, there’s the case of importing tickets manually which can contribute to both good results and failure. Indeed, the process can be either a nightmare which may contribute to data corruption or you find a way to handle things by yourself, which is very unlikely.
Data Migration Needs To Be Straightforward
Importing records to Freshdesk shouldn’t be such a difficulty. In fact, it must be as effortless as one-two-three. Why waste your time on relocating tickets from one place to another when you can work on winning your customers? Here’s a way to do this with us!
Move from Zammad to FreshdeskWays Our Service Can Help
With many years of expertise under our belt, we are familiar with data migration like no one else.
Be it a help desk or some other type of ticketing system, we can transfer all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s what you will be getting choosing our team of Freshdesk import experts!
Minimise or Eradicate Downtime
Why spare hours or even days controlling the migration process if you can leave it to us? Reduce the time and work it takes transition to Freshdesk; avoid pain for staff and clients.
Testing Done Properly
Each migration process should have a screening phase. Our team made sure that you are able to carry out multiple checks before you start your migration in order to identify any flaws.
Simplify Your Freshdesk Import
The best benefit of our migration tool is that you don’t have to set up a thing to begin migrating all the tickets to Freshdesk. That’s right, no scripts, no documents are needed.
Migrate data to Freshdesk properly
We want you to have a piece of mind understanding that the tickets history arrives at the destination unchanged. For that reason, we rigorously test drive our migration method before each launch. We want you to have the greatest experience possible and continue to work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal and ticket information. Hence, we do everything that depends on us to secure it. The details you give us in the course of the import process is undisclosed.
Get an import expert
Our agents will be glad to give answers to any questions you may have. And also give you guidance through the import and make sure that everything operates the properly.
Preserved data accuracy
Our tech team ensured that your data remains unaltered all the way through the migration process. All of the connections remain unaffected so you get records that are easy to browse and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automated Freshdesk export happens
Getting ready for the Import
No import is possible without prep work.Hence, make sure you head over and set up custom fields and agent profiles in Freshdesk. In addition, ensure that you switch off triggers and automation rules.
Connect Zammad
When you’ve set up all the profiles, you will have to grant the mandatory credentials to your Zammad. Without them, we won't be able to get records, which means that the migration process won't begin.
Connect Freshdesk
The instant the Zammad is linked, you need to grant the credentials for your Freshdesk. That is how out import wizard will understand where to move the tickets and the rest of the support data.
Say what to migrate
Let us know what sorts of information you would like to relocate. To ensure all your data is transmitted correctly, you will also need to match ticket fields. Let us know how you want fields to be matched up and we will do all the job for you.
Test drive the import wizard beforehand
Before we proceed to importing all support records to Freshdesk, you get a no cost test. During the demo, you will be able to check a small portion of your data in Freshdesk.
Import all support history to Freshdesk
Right after you tested the import wizard and ready to transfer all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.