Import to Freshdesk from Zendesk
If you tried to migrate your support history from Zendesk to Freshdesk, quite likely you we’ve gone through some troubles. And you are not alone because many help desk providers try to lock down you into their ecosystem. But don’t worry, because there is an alternative that calls for little or no time and effort.
Limited Import Opportunities
Freshdesk does give you ways to import your records directly from Zendesk and Gmail. If you’re migrating from some other ticketing tool, then you should either use their API or get your CSV document ready. Suffice to say, native import tools don’t perform as you imagine.
Lack of a proficient Staff
Another way to import data to Freshdesk is by using their API. Yet, you may need a dedicated IT skilled practitioner who could achieve this type of a task.
And if you don’t have one already, you will have to find them. However, there’s very little guarantee that the script they will create will be able to get the job done.
Doing It Manually Can Be High stakes
Finally, there’s the case of importing tickets by hand which could contribute to both success and failure. Indeed, the process can be either a nightmare which may result in data corruption or you manage to execute things on your own, which is extremely unlikely.
Data Migration Should Be Hassle-free
Importing records to Freshdesk shouldn’t be such a complication. In fact, it must be as simple as one-two-three. Why spend your time on moving tickets from one place to another when you can work on winning your customers? Here’s a way to achieve this with us!
Move from Zendesk to FreshdeskWhat Our Team Can Do for You
With years of expertise at hand, we understand data migration like no other.
Be it a help desk or some other form of ticketing tool, we can transfer all your tickets, contacts, and more in just a few clicks.
Here’s the things you are going to be getting deciding to work with our team of specialists!
Reduce or Eliminate Downtime
Why spend work hours or perhaps days organizing the migration process when you can leave it to us? Cut down on the time and work needed to move to Freshdesk; prevent discomfort for your staff and consumers.
Testing Done Properly
Every migration process should provide a screening phase. Our team made sure that you can carry out a number of tests before starting your migration allowing you to detect any weak spots.
Simplify Your Freshdesk Import
The best part about our import service is that you don’t have to set up a thing to start moving all the information to Freshdesk. Exactly, no developers, no documents involved.
Migrate tickets properly
Have a piece of mind understanding that the support history arrives at its destination unchanged. For that reason, we meticulously test our migration method before every launch. We want you to have the best experience possible and continue to work on our solution.
3 Reasons to Choose Us
Risk-free experience
We apprehend the value of your personal and ticket data. Hence, we do whatever depends on us to secure it. The data you provide us throughout the time of the import process is confidential.
Assisted import
Our team will be glad to resolve any questions you might have. As well as guide you through the process and ensure that everything functions the properly.
Sustained accuracy of records
Our tech team made sure that your support history remains unaltered all the way through the migration process. All connections remain intact so you get data that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk migration functions
Getting ready for the Import
No import is good without preparation.Hence, it is important to head over and create custom fields and agent profiles in Freshdesk. Also, make sure to switch off triggers and automation rules.
Link Zendesk
Once you’ve taken care of all the users, you will have to grant the mandatory credentials to your Zendesk. Without them, we won't be able to get data, meaning that the migration process won't launch.
Link Freshdesk
Once the Zendesk is connected, you have to give the credentials for your Freshdesk. That is how out import wizard will know where to import the tickets and the rest of the support data.
Say what records to import
Let us know what types of historical records you need to relocate. To ensure all your data is transmitted accurately, you will also need to match up ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try out the tool upfront
Before we move on to importing all ticket records to Freshdesk, you get an absolutely free test. During the demonstration, you will be able to review a small portion of your data in Freshdesk.
Import all data to Freshdesk
Once you evaluated the tool and ready to move all your tickets, we recommend that you pick a time when your support customer support is the least busy and launch the import.
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you are able to request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.