Import to Freshdesk from Zoho Desk
Say you tried to migrate your data from Zoho Desk to Freshdesk, it is likely that you we’ve experienced some challenges. And you are not alone as many help desk providers try to trap down you into their ecosystem. But don’t worry, because there is a solution that calls for little to no time and energy.
Few Import Opportunities
Freshdesk does indeed give you ways to import your data directly from Zendesk and Gmail. In case you’re migrating from another ticketing tool, then you should either utilize their API or get your CSV document prepared. Suffice to say, out of the box import tools don’t do the job as you imagine.
Absence of a proficient Staff
An alternative way to import records to Freshdesk is to use their API. Though, you may need a dedicated IT professional who will be able to complete this sort of a task.
In case you don’t have one already, you will have to find them. But, there’s very little guarantee that the script they will come up with will be able to get the work done.
Doing It By hand Is Often Risky
Last of all, there’s the case of importing tickets by hand which could turn into both success and failure. Indeed, the experience can be either a nightmare which may result in data corruption or you find a way to do things by yourself, which is extremely unlikely.
Data Migration Can Be Hassle-free
Importing information to Freshdesk shouldn’t be such a challenge. In fact, it should be as effortless as one-two-three. Why spend your time on relocating tickets from one place to another when you can work on winning your customers? Here’s a way to achieve this with us!
Move from Zoho Desk to FreshdeskWays Our Service Can Help
With many years of expertise at hand, we are familiar with data migration like no other.
Be it a help desk or other sorts of ticketing application, we will migrate all your tickets, contacts, and more in just a few mouse clicks.
Here’s the things you are going to be getting choosing our team of specialists!
Cut down or Eradicate Downtime
Why put in work hours or perhaps days supervising the migration process when you can let us take care of it? Minimize the time needed to switch to Freshdesk; eradicate pain for staff and clients.
Testing Done Correctly
Each migration process should provide a testing step. Our specialists ensured that you are able to perform a number of checks prior to starting your migration so you can pinpoint any flaws.
Make your Tickets Import Easy
The best part about our import service is that you don’t need to setup anything to begin migrating all the information to Freshdesk. That’s right, no coding, no files involved.
Migrate support history properly
Have a piece of mind knowing that the tickets history reaches Freshdesk successfully. That is why, we thoroughly test drive our migration method before every release. We want you to have the greatest experience possible and continue to work on our solution.
Why Work with Us
Safe experience
We understand the value of your personal data and support history. So, we take all the necessary measures to safeguard it. All data you give us during the import process is undisclosed.
Get an import expert
Our agents will be happy to give answers to any questions you might have. And also give you guidance throughout the process and make sure that everything works the correct way.
Consistent accuracy of records
Our development team made sure that your support history stays unaltered during the migration process. All of the connections remain intact so you get records that are easy to search and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automated Freshdesk migration happens
Arranging the Import
No import is possible without prep work.Hence, you should go and create custom fields and agent profiles in Freshdesk. In addition, ensure that you turn off triggers and automation rules.
Connect Zoho Desk
When you’ve set up all the users, you have to provide the needed credentials to your Zoho Desk. Without them, we won't be able to get data, which means that the migration process won't start.
Connect Freshdesk
When the Zoho Desk is linked, you will need to grant the credentials for your Freshdesk. That way out import wizard will understand where to relocate the tickets and the rest of the support data.
Tell us what records to import
Let us know what sorts of historical records you wish to migrate. To ensure that all the your data is moved the right way, you will also need to match ticket fields. Let us know the way you want fields to be matched up and we will do all the job for you.
Try out the import wizard upfront
Before we start importing all ticket data to Freshdesk, you get a free of charge trial. During the demo, you will be able to check out a small amount of your data in Freshdesk.
Import all records to Freshdesk
Right after you tested the import wizard and ready to transfer all your data, we encourage that you pick a time when your support customer support is the least busy and begin the import.
Hear from our happy buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you are able to ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If relocating things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.